General Office Policies


Orthopaedic services are provided to individuals who have an injury or illness involving the musculoskeletal system: bones, joints, or soft tissues such as muscles, ligaments, tendons and nerves.  This is intended to be general clinic information.  Please do not hesitate to address questions you may have to your healthcare team. We recognize and adhere to the Patient’s Bill of Rights and Patient Responsibility Statement.

Office Hours:

Monday-Friday, 8:00 a.m.-5:00 p.m. For after-hours care, or on weekends and holidays, call the Winchester Medical Center.

OrthoExpress: This clinic is to treat urgent injuries which may have occurred during sports, at work, or a general accident.  (Excluding auto accidents or multiple-injury trauma).  Please call for an appointment – you will generally be seen within 24 hours.


Check with your insurance company or employer to verify whether you require a referral from your primary care doctor to see an Orthopaedic specialist. Please obtain this referral from your primary care doctor before your scheduled appointment.

NEW Patients:

  • Please arrive 30 minutes before your scheduled appointment in order to complete required paperwork. If you bring your paperwork with you already complete, it still takes some time for our staff to complete the intake process for new patients.
  • If you can not keep your appointment, we would appreciate your courtesy in canceling as soon as possible so we may assign the appointment time to another patient. New Patients will be charged $50 for “No Show” appointments (if you don’t call ahead to cancel). This fee will need to be paid prior to any future appointments being made.
  • Scheduling is heavy and there may be a 4-6 week wait prior to your appointment. Every attempt is made to minimize waiting periods at the time of your office visit; however, regardless of our earnest attempts to avoid delays in scheduling or lengthy waits at the time of appointments, problems sometimes occur.  Office delays are typically due to hospital emergencies or to additional patient needs that arise while a patient is in the exam room.

Bring to your Appointment:

  • Insurance card(s) *If you do not bring your insurance card(s), you will be considered a Self-Pay patient*
  • Photo identification
  • Listing of any Medications
  • Current x-rays or MRI studies you’ve had taken for symptoms you are currently experiencing
  • Office Visit – What to Expect:

Take time before your appointment to list questions, concerns, or musculoskeletal problems you wish to review during the time spent with your physician. Your Orthopaedic specialist will describe the nature and purpose of a procedure, possible methods of treatment or rehabilitation, and potential risks. Together, you and your physician will identify a treatment plan that is most appropriate for you. Greater patient involvement increases the likelihood of a better outcome.


Surgical procedures are performed either at Winchester Medical Center or the Surgi-Center of Winchester. When the need arises, our patients are admitted to Winchester Medical Center in Winchester, Virginia.

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