Our Office Policies and Patient Instructions
Read more below for some frequently asked questions regarding common tests and procedures we offer. Click each box to learn more.
General Office Policies
Orthopaedic services are provided to individuals whdo have an injury or illness involving the musculoskeletal system: bones, joints, or soft tissues such as muscles, ligaments, tendons and nerves. This is intended to be general clinic information. Please do not hesitate to address questions you may have to your healthcare team. We recognize and adhere to the Patient’s Bill of Rights and Patient Responsibility Statement.
- Ortho General Office Policies
- Physical Therapy - Ranson General Office Policies
- Physical Therapy - Winchester/Front Royal General Office Policies
Office Hours:
Varies by location. For after-hours emergencies, or on weekends and holidays, call Winchester Medical Center (540-536-8000).
For New Patients:
- Paperwork required for treatment in with our Orthopedic specialist or Physical Therapist can be found here on our website.
- If you cannot keep your appointment, we would appreciate your courtesy in canceling as soon as possible so we may assign the appointment time to another patient.
- New Orthopaedic patients will be charged $50 for "No Show" appointments (if you don't call ahead to cancel). This fee will need to be paid prior to any future appointments being made.
Bring to your Appointment:
- Insurance card(s) *If you do not bring your insurance card(s), you will be considered a Self-Pay patient*
- Photo identification
- Listing of any Medications
- Current x-rays or MRI studies you've had taken for symptoms you are currently experiencing
For Surgery:
If your specialist recommends surgery, procedures are performed either at Winchester Medical Center or Valley Health Surgery Center in Winchester, Virginia. *Please see Ortho General Office Policies for details on surgery pre-payments.
Once you receive an order for Physical Therapy (usually via mail), you will need to contact any Physical Therapy facility of your choice. Confirm that they participate with your insurance and schedule a convenient appointment. Take your white order form to your first appointment. If you have any questions you may contact our office. Local providers are listed in the local area yellow pages under “Physical Therapists.” Many local hospitals also provide physical therapy on or near facility grounds.
CT Scan’s are scheduled at Winchester Medical Center. You do not need to make any special preparations for this examination. You may eat normally. Arrive 30 minutes before your appointment time. Please remember to take your signed Physician’s order form with you on the day of your appointment. Enter the hospital through the Outpatient Entrance and go directly to Registration. Follow the signs in the lobby.
Winchester Orthopaedic Associates, Ltd. Non-Discrimination Policy
Winchester Orthopaedic Associates, Ltd. (“WOA”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. WOA does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
WOA:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our staff.
If you believe that WOA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Practice Administrator at
Practice Administrator
Winchester Orthopaedic Associates, Ltd.
128 Medical Circle Winchester, VA 22601